Shipping & Returns
U.S orders always ship FREE
International orders ship FREE on orders over $100
Please allow 1-2 weeks for orders within the USA. Please allow 2-4 weeks for International order. Typically, orders are shipped out the next day. However, we may not always have inventory immediately available to ship out the next day.
Make sure your address is entered correctly. No P.O. Boxes are allowed. If a package cannot be delivered due to an improper address, you will be responsible for any additional shipping charges and will not be issued a refund.
It is your responsibility as a buyer to track the package. If you haven't received your package within 30 days if within United States, or 45 days if outside United States, please do let us know so that we can help you. If you fail to report it to us, we won't be able help file a claim with the carrier to find your package.
How We Ship
All U.S orders ship FREE.
Once your order has been placed, you will receive a confirmation e-mail. You will be emailed a tracking # to check your package status once it is shipped. Typically orders are shipped out the next day via USPS.
International orders are sent first class international package with USPS's bound delivery tracking. Once it leaves the US, upon arrival at your country, it will go through Customs Clearance and tax duty assignments. As a buyer and a citizen, you are responsible for any requirements from your government regarding the merchandise that you ordered.
After that, your post office will sort and deliver the package to your purchase order's shipping address.
Due to international Customs regulations, the declared values of your merchandise must match the purchased prices or your package will not be released to you until duty tax is paid.
Please note the $100 Free Shipping anywhere in the world offer applies only when the total is over $100 BEFORE taxes.
If you find that any product you have ordered is unsuitable, don’t worry, we have a flexible return policy and are very happy to help you choose something else. We want you to love our products as much as we do! And we get it, sometimes it doesn't look the same on you as it does online.
We are happy to offer a refund on any full price items returned to us in perfect condition, unused, with tags within 30 days of receipt of order with proof of purchase. Faulty or defective items without use may be returned within 30 days of receipt of order with proof of purchase.
You can start the return process HERE. When sending a return, the parcel is your responsibility until it reaches us. We strongly recommend that you send it insured. Always retain proof of postage.
Please note that we are unable to refund postage paid unless the item is faulty. Goods are returned to Ladies, Lattes, and Lifting at your own expense on ALL orders.
If you received free shipping on your original order, the items you return will affect the shipping rate. If your return is processed and your order goes under $100 (International), the order will no longer be eligible for free shipping. In this case, the regular shipping rate will be applied to the remaining order amount, meaning that the shipping will be deducted from the refund.
We are happy to exchange product if you are not completely satisfied with it within 30 days of receiving the item, so long as the product is unused, unworn, and still has tags attached in new condition.
Please email us at email@example.com to receive your label for an exchange. You will be responsible for any return shipment fees..
If you have not received your package, please take time and do the following:
1. Verify your address. Make sure the address you put in "shipping address" is actually the place where you want your package shipped and NOT A P.O. BOX. It sounds silly, but some customers really do type in the wrong address!
2. Check your tracking number. It was emailed to you when the package was shipped.
3. Talk to your mail man as well as the post office.
4. Check with your family members or housemates to see if anyone may have grabbed it for you.
5. Check with your neighbor to see if the package was delivered to the wrong address by accident.
6. If all else has failed, please send us an e-mail to firstname.lastname@example.org with your order number and full name.
PLEASE NOTE: Ladies, Lattes, and Lifting is not responsible for refunding your money if you deny acceptance of your package at Customs, if you deny the package from your local post office, or if you gave us the wrong shipping address. You are fully responsible for the shipping address provided to us at the time the order was placed.
Help Us Battle Online Theft
We reserve the rights to verify the authenticity of the credit card respectfully and privately, especially in the case of international orders.
We will destroy the credit card information after use and will not use the information for any other purposes except verification of the credit card's identity and shipping address so that we can protect both parties from fraudulent activities.